Frequently Asked Questions

Purchasing

Can I buy cushions?

All our furniture has been designed to be comfortable without the need for cushionss, however we stock a range of QuickDry® Foam cushions in ‘Sunbrella’® outdoor fabric. For specific patterns or fabrics please contact our sales team.

Does the furniture have a warranty?

All Gaze Burvill outdoor furniture comes with a 10 year warranty. Our aftercare service can help to extend the lifetime of a piece. This warranty does not apply to damage resulting from improper maintenance, misuse, negligence, accidents, abuse or exposure to extreme climatic conditions.

What is the lead time?

If an item in stock stock we aim to deliver within 2-4 weeks. Lead times may vary for pieces which are made to order. For more information please contact our sales team.

Do you deliver internationally?

Yes, we deliver Internationally to the US, EU and further afield. Please get in touch if you have an enquiry outside of the UK.

How much is delivery?

Delivery cost in dependent on the size of the order, please get in touch for more information.

Can we customise the dimensions of the furniture?

Yes, we do offer a bespoke and custom design service. Please get in touch with us to discuss your requirements.

How is the furniture delivered?

We deliver the majority of our UK mainland orders using our in-house white glove service. Once your order has been confirmed a member of our team will be in contact to discuss your order and organise a convenient time and date for delivery.

Can you make something which is not on your website/in your brochure?

Yes, we have an in-house design team who can help meet your needs. Please get in touch to discuss your requirements.

Do you have showrooms where I can see the furniture in person?

Yes, our showroom is based at our Lodge Farm headquarters near Alton, Hampshire. We can also offer a tour of our workshop upon your visit, please speak to a member of our sales team to arrange.

Where is your furniture made?

All our furniture is made by skilled craftsmen at our workshop at Lodge Farm near Alton, Hampshire.


Furniture Care

Can the furniture be left outside all year?

Yes, our outdoor furniture is fine to be left outside all year. If you have any concern about leaving it outside during the winter, we are able to make covers which will help to protect it against the elements. Additionally, we offer an aftercare service which helps to keep your furniture in the best condition.

Can I buy protective covers?

Yes, we are able to make protective covers for your Gaze Burvill furniture. Each cover is typically made to order to fit the unique requirements for your furniture, please enquire with our sales team to learn more.

How do I care for my furniture?

Please visit our aftercare page for more information about how to care for your outdoor furniture. We also offer an aftercare service where we conduct a thorough maintenance procedure.

Does the furniture need to be treated?

All our furniture is fumed as part of the production process. Oil can be applied, however, we recommend lightly sanding before doing so. At 2-5 years old, depending on its location, the furniture should be cleaned and treated with a penetrating oil. Our aftercare service offer a range of services, including steam-cleaning and reconditioning.

How does the furniture perform in coastal environments?

Oak performs better than most other types of timber, however, we recommend regularly giving your furniture a wash and using protective covers when the furniture is not in use to ensure the best performance. We use marine grade steel for any pieces which contain steel.


Outdoor Kitchens

When should I contact Gaze Burvill about my outdoor kitchen?

It’s never too early to contact us when thinking about installing an outdoor kitchen. Our outdoor kitchens have many options and styles to choose from, so it’s important to take your time to carefully consider what it is that you want for your space.

It’s better to design a space to fit a kitchen – less custom pieces, easier build, cheaper, more client choice.

What groundworks are required for an outdoor kitchen?

In order to install an outdoor kitchen we need a flat surface (e.g. paved), however our outdoor kitchens have adjustable feet meaning we can level the kitchen if the surface is not completely level or set to a slight gradient.

It is common for many newly built terraces to have a slight gradient to allow for water to fall off, in cases like these it’s important for our design team to know as early in the planning as possible. Should they be required, electric and gas/plumbing points will need to be installed prior to kitchen installation.

Can I take my outdoor kitchen with me when I move to a new house?

Yes, our Standard Modular kitchens are easier to move. Gaze Burvill can help with moving for a fee, please contact us for more information about this. If the kitchen is sold to a new owner, the Guarantee stays with the initial purchaser.

How long will it take from ordering an outdoor kitchen to delivery?

Once the design has been completed and signed off, production usually takes between 8-10 weeks, subject to current lead times which will be specified in the Sales Order document. Custom and Bespoke kitchens may require longer.

Do I need to cover the outdoor kitchen when not in use?

The stainless-steel appliances come with covers which should be used when not in use. The outdoor kitchen units do not need to be covered. Dekton is a weather resistant material, chosen by us for it’s suitability for the outdoor environment. Additionally, our oak is ideally suited for outdoor use and requires only basic cleaning and maintenance.

Does the outdoor kitchen need to be moved inside over winter?

No. If the outdoor kitchen is not going to be used for a period of time, remove all products in the cabinets, and clean and dry using an anti-bacterial spray on all surfaces. Ensure that any gas or electric is disconnected. Make sure to use a cover over the grill.

Full care and winterisation information will be provided at delivery.

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